Return & Refund Policy

CutieBub™ Refund Policy

At CutieBub™, we're committed to helping you achieve faster, stress-free potty training success. We believe so strongly in our training pants that we recommend using them for at least 14 days to experience the full benefits. If you're not completely satisfied after 14 days and within our 60-day money-back guarantee period, please contact us at hello@cutiebub.com.

Order Cancellation Policy

Need to cancel your order? No problem! Just contact us within 24 hours of placing your order. After 24 hours, your order enters our processing phase and we may not be able to make changes.

If you successfully cancel within 24 hours, we'll process your full refund within 7 business days.

60-Day Money-Back Guarantee

We're so confident CutieBub™ works, we guarantee it!

Here's how it works:

  • Try for 14 days minimum - Give our training pants time to work their magic
  • Not happy after 14 days? You can return them anytime within 60 days for a full refund
  • Simple process - Just email us to get started

Please note: Original shipping fees (if any) are not refundable.

How to Start a Return:

  1. Email our support team at hello@cutiebub.com
  2. Include your Order Number or the Name and Email used for your order
  3. We'll guide you through the simple return process

Damaged Items

We carefully package every order to arrive in perfect condition! We consider an item "damaged" if it has a manufacturing defect or is physically broken. Normal shipping wear like dented boxes with undamaged products inside doesn't count as damage.

If your item arrives damaged:

  • Contact us within 72 hours of delivery
  • Email hello@cutiebub.com with a clear photo of the damage
  • We'll determine if you're eligible for a free replacement

We don't cover damage from normal use, wear and tear, or misuse.

Shipping & Delivery

We work hard to get your CutieBub™ training pants to you quickly! However, we can't control shipping delays caused by:

  • Courier issues
  • Customs processing
  • Weather or other external factors

For delivery problems, please contact your courier directly. CutieBub™ isn't responsible for lost, stolen, or delayed packages once they're in the carrier's hands.

Incorrect Shipping Addresses

Double-check your shipping address! It's your responsibility to ensure it's correct at checkout.

If you notice an error, email us within 24 hours of placing your order. After 24 hours, incorrect addresses may result in lost packages with no resend or refund available.

Policy Updates

CutieBub™ may update this refund policy at any time. Please review this page before making purchases to stay informed of any changes.

By ordering from CutieBub™, you agree to this refund policy and any future updates.

Questions about returns or refunds? Our friendly team is here to help at hello@cutiebub.com!